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ADVISORY ON SCAMS AND PHISHING ATTEMPTS

Announcement

ELD is aware of a claim circulating on chat messaging platforms impersonating ELD and providing a scam link for victims to click on which will result in financial loss.

ELD would like to clarify that we do not send WhatsApp or Telegram messages with clickable links. ELD may send emails with clickable links for members of the public to access ELD’s Voter Services webpage, but always from email addresses ending with “@eld.gov.sg”.

Voters should ascertain their voting status via official sources only, i.e. through ELD’s Voter Services page at ELD’s official website (www.eld.gov.sg) or via the Singpass app. Those who are unable to do so electronically can call ELD’s hotline at 1800-CALL-ELD (1800-2255-353) or visit the nearest community centres and ServiceSG centres for assistance.

Beware of impersonation scams


Government officials will NEVER do these things over a phone call:
  1. Ask you to transfer money;
  2. Ask you to disclose bank log-in details;
  3. Ask you to install mobile apps from unofficial app stores;
  4. Transfer your call to Police.

If you receive an SMS from the government, make sure it is sent from the gov.sg SMS Sender ID.

Scammers may cite your personal information (e.g. name or NRIC number) to appear legitimate. Do not automatically trust someone just because he/she has your personal information.

Call the 24/7 ScamShield Helpline at 1799 to check if you are unsure if something is a scam.

For more information on how to protect yourself against scams, pls visit www.scamshield.gov.sg.

Screenshot of claim circulating on chat messaging platforms:

Alleged scam involving communication from ELD


ELD would like to remind members of public to stay vigilant and to protect yourself against scams and phishing attempts by following these security practices:

  1. Never disclose your Singpass ID or password to anyone

  2. Using only the official ELD website at www.eld.gov.sg for all informational and transactional needs concerning ELD matters. Always type the URLs directly into your browser. If you choose to click on links to any government websites, check that the URL ends with “gov.sg”, before doing so. Verify the sender of emails received and only click on links from trusted sources

  3. For email, check that the sender’s email address is correctly spelt and ends with @eld.gov.sg

  4. Telephone calls from ELD officers to you will not begin with a “+65” prefix. A call containing a “+” sign is likely to be an overseas call

  5. All SMSes sent from the Singapore Government will come only from the “gov.sg” Sender ID (all letters in lowercase)

  6. Scammers may impersonate ELD officers or claim to be conducting a survey on ELD's behalf asking for information. If in doubt, please contact us using the online feedback form available at www.eld.gov.sg/contact.html or call our hotline at 1800-2255-353 (local) and +65 6225 5353 (overseas)

  7. If you have any information relating to scams or misuse of Singpass access, please call the Police Hotline at 1800-255-0000, or make a submission online at www.police.gov.sg/I-Witness. For more information on scams, members of the public can visit www.scamshield.gov.sg or call the Anti-Scam Helpline at 1799.

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